面向知识管理的企业业务问题求解方案管理系统研究
PDF下载 (400)战洪飞,王德川,余军合.面向知识管理的企业业务问题求解方案管理系统研究[J].宁波大学学报(理工版),2017,30(1):7-12.DOI:
ZHAN Hong-fei,WANG De-chuan,YU Jun-he.Knowledge-management-oriented management system for solutions to enterprise business problems[J].Journal of Ningbo University(Natural Science & Engineering Edition),2017,30(1):7-12.DOI:
| Title: | Knowledge-management-oriented management system for solutions to enterprise business problems |
| 作者: | 战洪飞, 王德川, 余军合 |
| Author(s): | ZHAN Hong-fei, WANG De-chuan, YU Jun-he |
| 关键词: | 知识管理; 业务问题求解; 求解方案建模 |
| Keywords: | knowledge management; business problem solving; solution modeling |
| 分类号: | TP391; C931.6 |
| 文献标识码: | A |
| 摘要: | 针对企业求解业务问题时方案制定不合理的问题, 设计了面向知识服务的业务问题求解模型框架以及求解方案管理系统的体系架构, 并介绍了该系统的功能模块、关键技术和实现方法. 系统通过对企业业务问题求解方案进行多层次的建模, 规范制定了企业求解方案的建模流程, 使求解方案的制定效率更高; 同时实现了业务执行过程的知识化. 系统通过分析和抽取企业内外的信息, 实现了企业知识资源的自生长, 从而提高了求解方案制定的准确性. |
| Abstract: | To address the issue of inadequate solutions for the current enterprise business problems, a business- problem-solving framework is proposed with a knowledge-service-oriented approach. The architecture of a management system is first designed for the solutions to enterprise business problems. The functional modules and the relevant key technologies are introduced, with which the system is implemented. By employing a multi-level modeling strategy, the system standardizes the proposed modeling process to raise the efficiency of the solutions, and to help realize the knowledge-driven business process. In addition, by analyzing and extracting internal and external knowledge and information, the management system is aimed to help enterprise achieve self-growing of knowledge resource, hence is conducive to enhancing the adequacy of solutions for business problems |
| 参考文献 /References: | [1] MARYAM A, DOROTHY E L. Knowledge management and knowledge management systems: Conceptual foundations and research issues[J]. Management Information Systems Quarterly, 2001, 21(1):107-136. [2] ALBERTO U J, VILMA C. Success model for knowledge management systems used by doctoral researchers[J]. Computers in Human Behavior, 2016, 59:258-264. [3] 潘星, 王君, 刘鲁. 一种基于Web知识服务的知识管理系统架构[J]. 计算机集成制造系统, 2006, 12(8): 1293-1299. [4] 王昊, 谷俊, 苏新宁. 本体驱动的知识管理系统模型及其应用研究[J]. 中国图书馆学报, 2013, 39(2):98-110. [5] 潘雷. 知识管理系统定制和知识库自优化技术研究[D]. 杭州: 浙江大学, 2014. [6] 郭健美, 王英林, 张申生. 面向业务问题求解的知识供应过程模型[J]. 计算机应用与软件, 2009, 26(1):3-5. [7] 王德川, 战洪飞, 余军合. 面向业务问题求解的知识资源特定领域建模方法[J]. 计算机应用, 2016, 36(3):837-842. [8] 陆荣幸, 郁洲, 阮永良, 等. J2EE平台上MVC设计模式的研究与实现[J]. 计算机应用研究, 2003, 20(3):144-146. [9] 王哲. 基于MVC的系统架构设计探究[J]. 数字技术与应用, 2012(1):125-126. [10] 江志祥. 智能简历解析系统的研究与实现[D]. 北京: 北京邮电大学, 2009. |
| 备注/Memo: | 收稿日期: 2016?07?26. 宁波大学学报（理工版）网址: http://journallg.nbu.edu.cn/ 基金项目: 国家自然科学基金（71671097）; 浙江省自然科学基金（LY14G010003, LY16G010004）; 浙江省省级公益性技术应用研究计划 （2014C31087, 2016C31047）. 第一作者: 战洪飞（1970－）, 男, 辽宁黑山人, 教授, 主要研究方向: 知识管理及企业信息化. E-mail: zhanhongfei@nbu.edu.cn 宁波大学学报（理工版）网址：http://journallg.nbu.edu.cn/ |
